We’re here to help whenever you need us. Message us directly at thecosygiftcompany@gmail.com or alternatively you can use the contact form down below. We’ll get back to you in no time, like a chat with a good friend over a cup of tea. Friendly support whenever you need it.
Frequently Asked Questions
How Long Will It Take To Dispatch My Order?
Our gifts are lovingly handpackaged either the same or next working day. During busier periods e.g. Christmas, there may be a longer delay, we will always disclose how long this will be on the banner at the top of our website.
Which Courier Service Do You Use & How Quickly Will My Order Be Delivered?
We use Royal Mail Tracked 48 as standard, which has a delivery aim of 2-3 days. If you would like your order to arrive a little sooner than this, we have an option to upgrade to Royal Mail Tracked 24, this service has a delivery aim of 1-2 days, with orders usually being delivered next working day, however this cannot be guaranteed.
Will I Receive A Notification Of Dispatch Or Delivery?
Once your order has been dispatched, you will receive a email notification with your tracking number enclosed. We use a fully tracked service so you are able to see exactly where your item is (perfect for secret gifting!)
I Don’t Want A Invoice To Be Included In My Order, Can I Request This?
You don’t have to worry, we don’t add any paperwork or pricing in with our orders unless specifically requested to, we wouldn’t want to spoil your gift giving.
